Testimonials for Basement Systems Vancouver

First company I called and our appoinment was made to our schedule.  Frank was very professional and made a sound recommendation on how to fix the problem.

The whole experience was a good one.  I am completely satisfied. Thanks guys!

Your employees were polite and professional.  Your representative gave me a feeling of great confidence in your company. He was courteous and helpful in explaining the work to be done.  I will refer friends and family without hesitation.

Your company seemed credible and had good references. Everyone that we dealt with from Frank to Gloria, Cyril and Sebastian were very professional and cared enough and were very helpful. Sebastian was even kind enough to show me the work as he did it. Nothing to hide, honest and straight up.

Thank you for making our home warmer and fresher smelling.  All of our other servicemen thank you guys for creating such a nice environment to work in.

We chose Basement Systems Vancouver as they provided a complete job quote.  Other companies only offered to do half the job.

Excellent work, knowledge and pleasant people with all aspects of the job. Thanks Deb

Both Lars and Sebz were great!  Very Kniowledgable.

We were very pleased with the work and how quickly it was done despite the difficult working conditions.  The men were always cheerful and friendly despite having to work in the "dungeon".

I really liked the work that was done by the two installers, they were very good to deal with. All in all, I would give Basement Systems Vancouver an A+ rating.

Your salesman explained everything clearly and concisely. The whole job from start to finish was handled very professionally, quickly, and to our FULL Satisfaction. The lads that installed were absolutely fantastic! I would not hesitate to recommend you 100%.

Good work in the past and TRUST. You and your crew were very friendly, and, in all kinds of weather, kept our yard tidy when the work day was done.

Hi Gloria, I wanted to take a minute to provide some feedback on the service at Basement Systems Vancouver that you can share with the owners and the rest of the team! The service has been OUTSTANDING!!!! TRULY OUTSTANDING!!!! I would definitely refer your company to friends and family! The outstanding service started from my first call into you to book someone right through to the last day of install! Gloria, you have exceptional phone communication skills and always made me feel like a valued customer. Lars’ on-site visit and then all our follow up emails (my husband was back east) and phone conversations were most helpful and he too made going through this process painless and provide exceptional customer service! Cerial (sp?) kept me informed all along the way too. Communications on next steps are so important and not only did your team do this they also emailed us an information package before Lars’ visit! Again, exceptional service. When it came to our installation, it too went smoothly. Aaron was our installer and when he arrived he asked about a pattern instead of just a straight laying. I wasn’t home so he took the time to put some tiles down for my son to take a picture to email me to make a decision. In the end we went with a pattern and the floor looks fantastic. Clearly Aaron knows what he is doing and when I did get a chance to meet him, he definitely demonstrated strong technical and customer service skills. Basement Systems has a great team! Being responsible for our service side of our business, I always look at other companies we can learn from and your company is definitely one of them. Thanks again for everything! Please feel free to post any of my comments on your website and use me if any of your customers want a reference!

At the thought of such an undertaking of the repair, my anxiety level was high due to the thought of "Major Surgery" to my home.  After completion of a job well done by your company, I am now back to normal.

You came highly recommended.  The crew was very professional on a small job as we had confidence in their work for a larger job.